Whether it be to place an order, ask a question about our products or services, or inquire about the mystery of 1/f noise, please feel free to contact us via the method of your choice.

We can be reached toll-free in North America. Our business hours are Monday through Thursday from 9am till 5pm EST. You can try to reach us anytime though, as Steve usually works after hours and during the weekend.

1-888-676-1853 (toll free)

If you have any questions, comments, problems, or suggestions, please shoot Dan an email. He's super quick!

Steve can be reached by email although he sometimes is kinda slow on the email.

And if snail mail is your thing:

Adress Empress Effects Inc
Unit 2 - 95 Denzil Doyle Crt
Kanata, Ontario
K2M 2G8
Canada

General FAQ

Q: Where are you located?
A: We're in Canada's Capital, Ottawa. Our Mailing address is as follows:
Empress Effects Inc
Unit 2 - 95 Denzil Doyle Crt
Kanata, Ontario
K2M 2G8
Canada

Q: What's your phone number
A: 1-888-676-1853 (toll free in Canada and US)

Q: What's your email?
A: you can reach us at questions@empresseffects.com

Q: Why are you so awesome?
A: We were born that way... But we've also spent years as musicians and recording engineers and gone to university to learn the best ways of making guitars sound awesome! Also, our pedals are handmade in Canada with quality parts and our warranty and customer service plans are amazing.

Q: What is your warranty?
A: Pedals come with a 2 Year warranty right out of the box, but you can extend your warranty to 4 years here.

Q: Where can I find the owner's manual for my pedal? A: All of our owner's manuals are available in the products section under FAQ & Manual.